Frequently Asked Questions (FAQ)

You can quickly find answers to frequently asked questions by searching or browsing the topics below, or you can contact us at +603-2171 1128 or sent your email to [email protected] if you have any additional questions.

General

1. What is the meaning of DagangHalal?

2. Who should join DagangHalal.com?

3. Can my company join DagangHalal.com, if my company only does local businesses?

4. I already have my own company website; do I still need to join DagangHalal.com?

5. What if I don’t have my company website, can I still join DagangHalal.com?

6. What if I had joined other B2B portals; does joining DagangHalal.com give me any competitive advantages?

7. Are there any differences if I join DagangHalal.com now or later?

8. What types of trade buyers visiting DagangHalal.com? Where are they from?

9. How reliable are DagangHalal.com trade buyers and suppliers?

1. What is the meaning of DagangHalal?

In the Malay language, DagangHalal means “Halal Trading”.

DagangHalal is formed by two words – Dagang + Halal. The word “Dagang” means “Trading” in major Muslim population countries in South East Asia e.g. Malaysia, Indonesia, Brunei and Singapore. It is a common word to the people in these countries. In fact, it has been said that this word was originated from Arab when the Arabian traders started to trade in South East Asia in the 14th century.

“Halal” or “Halaal” is a common and important term amongst the Muslims in which it is referring to the object or an action which is permissible to use or engage in, according to Qur'an. To the wider world, halal is commonly associated with the preparation of food. But it is more than that - an aspect of Islamic law that is beginning to encompass a wide range of goods and services which include cosmetics, pharmaceuticals, Islamic finance and many others. Thus, it is utmost important for all Muslims to consume Halal certified products and conduct any business trading in the Halal way.

DagangHalal’s main objective is to provide a single platform for the ease of worldwide Muslims or businesses to source and promote the quality Halal products and services.

2. Who should join DagangHalal.com?

Any supplier who wishes to expand their businesses in the Halal industry and wants to promote their products to the global Islamic market, they should consider joining DagangHalal. The Halal industry has become one of the fastest growing industries in the world, which is currently estimated to be worth US$580 bill and is set to grow by 7% a year, according to Asia Inc.

This may come as a surprise to some, but the multi-billion-dollar Halal industry is not just about food and beverages. There are many consumer goods from cosmetics to healthcare products that all fall under the Halal industry.

3. Can my company join DagangHalal.com, if my company only does local businesses?

The Internet has now become the most widely used tools of finding business and trade information, joining DagangHalal.com helps your company to be searchable on the Internet, and expanding your trade potentials not only to local businesses but also by overseas potential trade buyers.

For example, if you are a manufacturer and you produce Halal products, joining DagangHalal.com allows you to publish and advertise your Halal dishes. This would give you the opportunity to attract not only local Muslim traders or distributors but also overseas Muslim trade buyers who found your company or products through the Internet.

4. I already have my own company website; do I still need to join DagangHalal.com?

Whether or not you have built your own website is not important. Above all, the question that you should be really giving a thought is, whether it brings you business opportunities or not. Usually, you need to spend a lot of time and resources to promote your website to your potential customers, because it WILL NOT do this automatically, hence it put your website in a relatively passive position and loss out business opportunities to your competitors.

On the other hand, a niche B2B e-marketplace platform like DagangHalal.com works by focusing and bringing targeted and potential trade buyers to your B2B site in DagangHalal.com. Thus, you can leverage of DagangHalal.com good ranking on major international search engines and open up new market opportunities to promote your company, products or services.

5. What if I don’t have my company website, can I still join DagangHalal.com?

Yes. Your company will get a minisite after joining as Gold supplier and additionally DagangHalal.com can help your company to setup your B2B marketing website with additional charges.

6. What if I had joined other B2B portals; does joining DagangHalal.com give me any competitive advantages?

wordsDagangHalal.com is the world largest B2B Halal e-marketplace that can connecting your Halal products to the global Muslim consumer which is estimated to be 1.8 billion and spread over 100 countries. If your products are Halal certified, you should join DagangHalal.com immediately.

7. Are there any differences if I join DagangHalal.com now or later?

The Supplier who joins now will enjoy better or priority search ranking on DagangHalal.com and major international search engines. This means that your company normally will have a greater competitive advantage compared to others who join in later.

8. What types of trade buyers visiting DagangHalal.com? Where are they from?

DagangHalal.com trade buyers can come from any countries of the world and not just limited to Islamic countries only.

9. How reliable are DagangHalal.com trade buyer and suppliers?

There are two types of trade buyers namely non-verified buyers and verified buyers. Verified buyers are trade buyers that paid for the membership and have completed the yearly KYC verification process by DagangHalal.com and therefore are much more reliable than the non-verified buyers.

There are only paid and verified suppliers in the newly relaunched Daganghalal.com to ensure all trade buyers can perform product sourcing with peace of mind. All suppliers are required to undergo the yearly KYC verification process by DagangHalal.com to ensure their data are constantly legit and up to date.

Becoming a DagangHalal.com Supplier

1. What type of supplier should I choose?

2. How will DagangHalal.com help to design my B2B minisite or pages?

3. Can DagangHalal.com support online e-commerce & payment from trade buyers?

1. What type of supplier should I choose?

This depends on your company financial marketing investment budget. DagangHalal.com offer interested supplier two (2) types of value packages: Trade Supplier & Gold Supplier.

Trade Supplier is for companies that want to be visible in DagangHalal.com to promote your company and Halal products/services with smaller investment. However, the essence of DagangHalal.com benefits are enjoyed by Gold Supplier where besides you get the first prior listing in DagangHalal.com ahead of Trade Supplier, you also get to have your own B2B minisite which will be listed in high rankings* in your local Google search engine.

*Terms and Conditions apply

2. How will DagangHalal.com help to design my B2B minisite or pages?

DagangHalal.com B2B minisite only have one template, but are specifically and professionally designed to represent your company’s image and products/services offered in web and mobile format. On top of that, the minisite template is also search engines friendly and trade buyers can download the DagangHalal mobile from Apple App store and Google Play store to search your company products and share the information with peers by sending or share content via the popular instant messaging app such as WhatsApp, Wechat, Messenger, Facebook, Line and more.

3. Can DagangHalal.com support online e-commerce & payment from trade buyers?

Yes. This function in the newly relaunched DagangHalal.com are used for trade buyers to pay for the requested product samples from the suppliers.

How to Buy 1. How do I begin if I want to find a product or supplier?

There are three easy ways you can find a supplier in DagangHalal.com.

a. Use the search function by enters the keywords you want to search. This is the fastest and accurate way to find information in DagangHalal.com.

b. Browse the industry category at the left-hand corner of DagangHalal.com and browse to the category that is closest to the product types you are searching.

c. Fill in the Request For Quotation Form, sit back and wait for matched suppliers to respond to you.

How to Sell

1. What should I do if I want to sell in DagangHalal.com?

2. Will DagangHalal.com help the sign-up supplier to upload and publish information to my B2B minisite?

3. Will DagangHalal.com help me to update and provide maintenance services to my B2B minisite?

1. What should I do if I want to sell in DagangHalal.com?

To start selling or promoting your company Halal products or services, you must register DagangHalal.com paid supplier membership to become a Trade Supplier or Gold Supplier.

2. Will DagangHalal.com help the sign-up supplier to upload and publish information to my B2B minisite?

DagangHalal.com supplier dashboard is easy to use and come with extensive user guide to ensure you can update the content easily. Nevertheless, DagangHalal.com can help the first time sign-up supplier to update and publish company and product information with some additional service charges.

3. Will Daganghalal.com help me to update and provide maintenance services to my B2B minisite?

We encourage the suppliers to self-manage the membership account and minisite. Nevertheless, DagangHalal.com can help the supplier to update and publish company and product information with some additional service charges.

Fraud and Security

1. What can I do if I have a dispute with DagangHalal.com supplier?

2. What if I found DagangHalal.com supplier is selling or displaying illegal, unlawful, non-halal products or services?

1. What can I do if I have a dispute with DagangHalal.com supplier?

If you encounter problem with our supplier such as non-receivable of goods after payment, we encourage you to communicate and try to settle the dispute with the supplier for several attempts. After that, if the problem persists, you may report the incident at Submit Dispute. Our customer service personnel will investigate the case and follow up accordingly.If the case is still unresolved at our level after considerable communication effort, we will then recommend the respective Mediation and Arbitration services to you and the supplier.

2. What if I found DagangHalal.com supplier is selling or displaying illegal, unlawful, non-halal products or services?

We would appreciate if you would inform us immediately and we will suspend or delete the supplier account immediately once we verify the complaint is sound and accurate.

Customer Referral 1. Can I refer potential suppliers to DagangHalal.com and get referral fee?

We welcome referral but we don’t pay referral fee. Alternatively, you can apply to become our Agent if you are serious to sign up suppliers at your region.

Advertising with DagangHalal.com 1. Can I advertise in DagangHalal.com?

Yes. We welcome any company to advertise in DagangHalal.com. However, the advertisement content must be approved by DagangHalal.com advertisement committee before publish online. Please contact DagangHalal.com at +603 - 2171 1128 (Kuala Lumpur, Malaysia) email to [email protected] to find out more details.

Business Partnership 1. Who should I contact if I would like to propose business partnership with DagangHalal.com?

If you have a great business model or business plan for mutual benefits to share with us then we would like to hear from you. You may send in a proper pitch deck or a conceptual PowerPoint for the business partnership proposal to [email protected]